FAQ

Creating your PiratePlay Casino account is quick and straightforward. Visit our website and click the 'Register' button in the top corner of the screen. You'll need to provide some basic information including your email address, create a secure password, and select your preferred currency (options include EUR, USD, AUD, CAD, NZD, and various cryptocurrencies like Bitcoin and Ethereum). Verify your email address by clicking the link we send you, and your account will be ready to use. The entire process typically takes less than two minutes. Remember to provide accurate information as this will be verified during your first withdrawal to ensure security and compliance with gaming regulations. Once registered, you can immediately explore our vast selection of games from over 40 software providers or make your first deposit to claim your welcome bonus.

PiratePlay Casino offers a generous welcome package designed to give new players a strong start. Currently, we provide a 100% match bonus up to €500 on your first deposit (minimum deposit of €20). This means if you deposit €500, you'll receive an additional €500 in bonus funds, giving you €1000 to play with. Additionally, your first three deposits come with guaranteed lootboxes containing various rewards. The welcome bonus comes with a 25x wagering requirement, which is competitive compared to industry standards. Remember that different games contribute differently toward fulfilling these requirements – slots typically contribute 100%, while table games may contribute less. Always check our current promotions page before depositing, as our welcome offers may be updated or enhanced with seasonal promotions. Cryptocurrency users can enjoy the same bonus structure with equivalent values in their chosen digital currency.

PiratePlay Casino offers a wide range of payment options to accommodate players globally. For deposits, we accept major credit cards (Visa, MasterCard), e-wallets (Skrill, Neteller, ecoPayz, MiFinity), bank transfer methods (Interac, iDebit, Rapid Transfer), prepaid cards (Neosurf), and cryptocurrencies (Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, and Tether). Deposits are processed instantly, allowing you to play immediately. For withdrawals, we use the same method as your deposit when possible. Our withdrawal processing time is typically within 24 hours for verified accounts, though the actual time to receive funds depends on your chosen payment method – cryptocurrencies are fastest (often within minutes after approval), while bank transfers may take 3-5 business days. We maintain high security standards for all transactions, employing advanced encryption technology to protect your financial information. Remember to complete the verification process before requesting your first withdrawal to ensure smooth processing.

Yes, PiratePlay Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards. Our operations are regularly audited for fairness, security, and responsible gaming practices. The licensing authority requires us to implement various player protection measures, including secure data encryption, fair game testing, and responsible gambling tools. All games available at PiratePlay Casino are powered by certified Random Number Generators (RNGs) that guarantee completely random and fair outcomes. We also follow strict anti-money laundering (AML) and Know Your Customer (KYC) protocols to maintain a secure gaming environment. Our commitment to regulatory compliance means that players can enjoy our games with confidence, knowing they're participating in a legitimate and monitored gaming environment that prioritizes player safety and game integrity.

PiratePlay Casino boasts an impressive collection of games from over 40 leading software providers including NetEnt, Microgaming, Evolution Gaming, Pragmatic Play, and Yggdrasil. Our game library features more than 2,000 titles across various categories. For slot enthusiasts, we offer classic 3-reel games, modern video slots, and progressive jackpots with life-changing potential. Table game players can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live casino section, powered primarily by Evolution Gaming and Ezugi, delivers an authentic casino experience with professional dealers streaming in real-time. We also feature specialty games like bingo, keno, and scratch cards for those seeking something different. New games are added regularly, keeping our selection fresh and exciting. All games are optimized for both desktop and mobile play, ensuring a seamless gaming experience regardless of your device. You can filter games by provider, type, or use the search function to quickly find your favorites.

PiratePlay Casino offers comprehensive customer support to assist you with any questions or concerns. The most direct way to reach our support team is through our live chat feature, available 24/7 directly on our website. This option provides immediate assistance for urgent matters. For less time-sensitive inquiries, you can email our support team at ahoy@pirateplay.com, and we aim to respond within 24 hours. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, payments, and technical issues. They can assist you in multiple languages to ensure clear communication. Before contacting support, you might want to check this FAQ section as many common questions are already answered here. We value your feedback and continuously work to improve our support services based on player suggestions and experiences.